WHERE IS MY NEAREST INTROPIA STORE?
Consult the addresses of all the Intropia stores and resellers in the world in the store section of our website.
CAN I PURCHASE ITEMS THAT ARE NOT AVAILABLE IN THE eSHOP?
E You will find items in our collection that are not for sale in our eSHOP. Our eSHOP receives new items periodically, so you might be able to find these items in our eSHOP soon. You can add them to your Wish List so you can get an alert if we receive them.
You will also be able to check the store availability of these items so you can check them in any of our stores or resellers.
IN WHICH COUNTRIES IS IT POSSIBLE TO SHOP ONLINE?
You can currently shop in Austria, Belgium, Denmark, France, Germany, Greece, Holland, Ireland, Italy, Poland, Portugal, Spain (mainland and Balearic Islands), Sweden and United Kingdom. We are working on reaching new countries very soon.
CAN THE DELIVERY COUNTRY BE DIFFERENT FROM THE PURCHASE COUNTRY?
No. The delivery country must always be the same country in which the purchase was made.
HOW MANY LANGUAGES IS IT POSSIBLE TO BROWSE IN?
The intropia.com browsing languages are Spanish, English, French and German.We are working to offer you information in other languages very soon.
ARE THE ONLINE PRICES THE SAME AS THOSE IN MY USUAL INTROPIA STORE?
Yes, they are the same.
I HAVE SEEN A PRODUCT I LIKE BUT MY SIZE IS NOT AVAILABLE ANY MORE. ARE YOU GOING TO RESTOCK IT?
We know how frustrating it can be when you have your heart set on an item and you go to buy it but your size or favorite color is out of stock. We want our customers to be unique, so we do not carry much stock for each item. Some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does Nevertheless, we try not to ever disillusion our customers, so if the item you like is out of stock, or your size is not available any more, you will be able to add it to your Wish List. If we restock it, you will get a Wish List alert with the good news.
IS IT POSSIBLE TO RECEIVE PERIODIC INFORMATION VIA EMAIL ABOUT INTROPIA'S LATEST NEW PRODUCTS AND OFFERS?
The easiest way to sign up for our newsletter is to set up an account. You don't have to buy anything yet, but when you do want to start shopping, this'll also give you a head start. Alternatively, you can go back to the Homepage of our website and sign up to the newsletter straight away without setting up an account. You will receive information on Intropia’s latest products, look book and events.
HOW DO I RECOVER MY FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it in the Log in section. You will receive an email with a secure link where you can reset your password.
HOW CAN I BE SURE THAT I'VE MADE MY PURCHASE CORRECTLY?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our Customer Service.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM?
Intropia.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our Customer Service.. We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER
If you have received an incorrect item in your order, let us know straight away by contacting our Customer Service.. They will try and sort it out for you as soon as possible.
PRICE ADJUSTMENT DURING SALES PERIOD
We are happy to offer a sale price adjustment on items purchased up to seven days prior to the commencement date of a sale. Please have in mind that to be able to make this price adjustment, the exact style and item’s size must be available for purchase at the time your request is made before any adjustment in the sale price can be approved.
All approved sale price adjustments will be credited to your Intropia account in the form of a store credit.